How can we help you?

Find answers to common questions or get in touch with our support team

Need Direct Support?

Our team is here to help you get the most out of Dreambody

Emailjunaid@agenticsoftware.net

We typically respond within 24 hours

Frequently Asked Questions

Getting Started

Getting Started

How do I start my free trial?+

Download Dreambody from the App Store and create an account. Your 3-day free trial starts automatically - no payment required upfront.

What information do I need to provide?+

Complete our 9-question assessment covering your fitness goals, training preferences, current fitness level, and dietary preferences. Height and weight are optional.

How quickly will I see my personalized plan?+

Your custom workout and nutrition plan is generated instantly after completing the assessment. You can start your first workout right away!

Photo Nutrition

Photo Meal Tracking & Calories

How does photo meal tracking work?+

Simply take a photo of your meal and our AI instantly recognizes the food and provides calorie counts and detailed nutrition information. Custom meal plans are generated based on your goals.

What if the AI doesn't recognize my food?+

You can manually search and add foods from our comprehensive database. The AI learns from your corrections to improve future recognition.

Can I track homemade meals?+

Yes! Our AI can recognize ingredients in homemade meals. For best results, take photos of individual components or use the manual entry option.

Workouts

Custom Generated Workouts

How are my workouts generated?+

Our AI creates completely custom workout plans based on your fitness level, goals, available equipment, and preferences. Every workout is uniquely generated for you - no two people get the same routine.

What if I don't have gym access?+

Dreambody offers home workout options with or without equipment. Tell us what you have available and we'll create effective workouts for your space.

How does the AI adapt my workouts?+

The AI monitors your progress, workout completion rates, and feedback to automatically adjust intensity, volume, and exercise selection for optimal results.

Points & Leveling Up

How do I earn points?+

Earn points by completing workouts, tracking meals with photos, hitting calorie targets, and maintaining streaks. The more consistent you are, the more points you earn.

What happens when I level up?+

Leveling up unlocks new achievements, workout variations, meal options, and exclusive content. Higher levels show your progress toward your dream body and unlock advanced features.

Can I compete with friends?+

Yes! Share your level and achievements with friends to stay motivated. See who's making the most progress on their dream body journey.

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Billing & Subscription

How do I cancel my subscription?+

Cancel anytime through your Apple App Store account settings. Go to Settings > Apple ID > Subscriptions > Dreambody > Cancel Subscription.

When will I be charged?+

You'll be charged $6.99 per week after your 3-day free trial ends. Billing happens automatically every week unless you cancel.

Can I get a refund?+

Refunds are handled through Apple's App Store policy. Contact Apple Support or email us for assistance with refund requests.

Progress Tracking Help

Taking Progress Photos

  • • Use consistent lighting and background
  • • Take photos at the same time of day
  • • Wear form-fitting clothes or swimwear
  • • Include front, side, and back angles

Understanding Your Analytics

  • • Weight trends show progress over time
  • • Body measurements track specific areas
  • • Visual comparisons highlight changes
  • • 90-day timelines show long-term progress

Technical Troubleshooting

App Performance Issues

  • • Force close and reopen the app
  • • Ensure you have the latest app version
  • • Restart your device
  • • Check your internet connection
  • • Free up device storage space

Photo Upload Problems

  • • Check camera permissions in Settings
  • • Ensure good lighting for photos
  • • Try taking photos in landscape mode
  • • Clear app cache if images won't upload

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Contact Support